Walton Trailers' Manufacturers Limited Warranty

MANUFACTURER’S LIMITED WARRANTY FOR ALL PRODUCTS MANUFACTURED BY WALTON TRANSPORTATION, LLC AND SOLD UNDER THE “WALTON” LABEL ARE SUBJECT TO SPECIFIC AND IMPLIED WARRANTIES AS FOLLOWS:

Walton Transportation LLC, d/b/a Walton Trailers (“Walton”) warrants to the original purchaser that each Walton trailer operated by the original purchaser under normal use and service in the United States or Canada will be free from defects in materials and workmanship for the applicable time periods listed below, subject to the requirements, exclusions and limitations stated in this Limited Warranty. This Limited Warranty is your exclusive remedy and applies to new trailers only.

 

NOTE: ALL TRAILERS SOLD BY WALTON AS OF DECEMBER 2024, NOW INCLUDE A LIFETIME STRUCTURAL WARRANTY. TRAILERS PURCHASED PRIOR TO DECEMBER 2024 ARE SUBJECT TO A 3 YEAR LIMITED STRUCTURAL WARRANTY. 

 

LIFETIME LIMITED STRUCTURAL WARRANTY

Subject to the requirements, exclusions and limitations stated below, the structure of your Walton trailer is warranted to the original retail purchaser against defects in materials and workmanship by Walton Trailers, arising from normal use for the lifetime of the trailer. The structure is that portion of the trailer which includes the main frame, consisting of the bottom rails, cross members, and the sub frame, excluding the floorboards (where applicable) and running gear.

 

EXCLUSIONS

Walton warrants its paint finish to be consistent with industry standards for 90 days from the date of original retail purchase, with the exceptions of “normal use” limitations set forth below and of deterioration due to use or exposure, such as chipping, scratching, fading, cracks in caulk seams, road salt or tar, damage by animals or pressure washing. Warrantable paint repairs are limited to spot repairs and blending consistent with standards in the trailer industry.

Lumber is warranted for 90 days from the date of original retail purchase.

Any trailer utilized as a rental unit or as part of a rental combination with rental equipment is warranted for 90 days from the date of original retail purchase.

 

EXCLUSION OF COMPONENTS WARRANTED BY OTHER MANUFACTURERS

Tires, axles, brake components, springs and suspension components, couplers, jacks, and batteries purchased and installed by Walton are warranted by their respective manufacturers

 

NORMAL USE, NO REPAIRS OR ALTERATIONS

This Limited Warranty covers only defects in original components which arise from normal use and does not apply if the trailer has been subjected to negligence, accident, abuse, misuse, neglect, overload or has been repaired or altered without the prior written consent of Walton Trailers. Normal wear items, including but not limited to struts, lights, bearings, brakes, brake linings, tires and batteries will not be replaced due to wear.

 

TRANSPORTATION COSTS EXCLUDED

Transportation of any trailer to and/or from your dealer or any Walton approved repair facility shall be the responsibility of the trailer owner. Walton shall not be liable for any such costs.

 

PRIOR WRITTEN CONSENT REQUIRED AND RETURN OF DEFECTIVE PARTS REQUIRED

No reimbursement will be made to any dealer or owner for repairs made without the prior written consent of Walton. Any defective part(s) must be sent by prepaid freight to Walton in order to qualify for replacement or reimbursement under this Limited Warranty.

 

LIMITATIONS

The sole responsibility of Walton Trailers under this limited warranty shall be to repair and replace parts at the Walton Trailers production facility, or at a Walton  authorized dealer, or another location (with prior written approval by Walton Trailers). All other obligations or liabilities, including incidental or consequential damages or contingent liabilities arising out of the failure of any parts to operate properly are hereby excluded, including but not limited to any damages resulting from loss of use, inconvenience, loss of time, commercial loss, or any other type of damages general or specific, foreseen or unforeseen, unless applicable state law provides otherwise.

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WARRANTY VOID

Walton Trailers is not responsible for damage caused by accident, negligence, abuse, misapplication, or misuse of a trailer or any of its component parts. Loading in excess of gross vehicle load rating stated on the certificate plate will invalidate any and all warranties. Any modifications, alterations, or repair to any product manufactured by Walton Trailers without Walton Trailers prior knowledge and written consent will void the manufacturer’s warranty.  This warranty is also void if the end user significantly modifies the structure or function of the trailer.

 

DISCLAIMERS

This warranty is expressly given in lieu of all other warranties and representations. Walton Trailers makes no representation or warranty of any kind, express or implied, with respect to Walton Trailers whether as to merchantability, fitness for a particular purpose or any other matter. No one, including an authorized Walton Trailers dealer is authorized to make further or additional warranties on behalf of Walton Trailers.

 

REQUIRED WARRANTY CLAIM PROCEDURE

    1.  Within ten (10) days after discovering a problem with your Walton Trailers trailer, return your trailer for inspection to your Walton Trailers dealer where you bought your trailer.

    1.  If your dealer cannot repair the problem free of charge and you want to file a claim under this warranty, you or your dealer must complete the online Warranty Claim Submission form within ten (10) days of the discovery of your defect.

    1. Walton Trailers will acknowledge such receipt of a claim by registered letter, email, or to the dealer and the claimant. Walton Trailers will respond as soon as possible, being no later than thirty (30) days after receipt of the claim.

    1.  Walton Trailers, at their discretion, may require that the defective parts be sent by prepaid freight to Walton Trailers, in order to qualify the claimant for replacement or reimbursement under this limited warranty. Any defective parts (that are requested to be shipped back) must be returned to Walton Trailers WITHIN THIRTY (30) DAYS OF THE DATE OF APPROVAL TO QUALIFY FOR REIMBURSEMENT.

    1. Walton Trailers reserves the right to not pay unreasonable cost for replacement or repair of defects to a Walton Trailers trailer, and may at its discretion, establish reasonable reimbursement or parts for any authorized work performed under the terms of this Limited Warranty.

    1.  When required, photos of defective part(s), or the actual part(s), may have to accompany the warranty approval before payment can or will be made.

This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. This Limited Warranty shall be governed by the laws of the United States and of Utah, without regard to the choice-of-law rules of that or any other jurisdiction.